Last updated November 18, 2019
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.
The minimum information that utunnel.io requires is an e-mail address for registration and contact purposes. We may also ask for payment and business information for invoicing purposes.
Personal data is processed by utunnel.io automatically and manually. Unless expressly noted otherwise, utunnel.io or a designated subsidiary in your country shall act as the responsible personal data controller for any data processed. utunnel.io uses third party data processors only for processing of payment data, emailing service and basic website and app analytics.
Utunnel.io uses many cloud providers to allow our customers the best choice, while we do not share the information we get from you, it is possible that your use of the cloud provider services can expose your personal information, so it's the responsibility of the user to read and understand the implications of the cloud providers privacy and terms of service.
You can find more information by following the below links
Users can enable connection logs, and if enabled it will be retained for a period of 3 months, after that the logs are removed automatically. Other transaction logs like server creation logs are retained for a period of 1 month. Payment transaction information will be retained until user account deletion is requested. User account deletion if requested will be processed within 7 days. The account deletion feature will require the user to send an email to [email protected] with the relevant user details.
We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your payment data (credit cards, financials, etc.) will not be stored on our servers.
All personal user information like name, email, address will be encrypted and stored in our databases as an added level of security.
If you need user information which is stored in our system, your will have to send a request to the following email [email protected], and we will process your request in 15 business days
If you are a resident of the EEA, you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing [email protected]
In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing [email protected]
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing [email protected]
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Persons younger than 18 shall not use the utunnel.io Services and provide any personal data to us without the supervision of the parents or guardians. Based on the above, it is presumed that any person using the utunnel.io Services and supplying personal data to us is at least 18 years of age. If a person younger than 18 years old or a person, supplying wrongful data, become known to utunnel.io, such person and all their data may be immediately and without any notice withdrawn by suspending their access to utunnel.io Services.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.