How to Access VPN Client Application Logs on Windows

Application logs contain information that could be used to identify and troubleshoot issues with the UTunnel VPN client application or VPN connection. On Windows, there are two options to access application logs:

Option 1 - Accessing application logs from the UTunnel Windows application

1. Log in to the UTunnel Windows VPN client app to visit the app home screen and click on the Settings tab.

How to Access VPN Client Application Logs on Windows navigate to settings tab in the Windows client app

2. When you reach the Settings tab, you can see the Get Log button under Logs. Click on the Get Log button.

How to Access VPN Client Application Logs on Windows click on the Get Log button

3. You can now see the applicational log of the UTunnel Windows app. Copy and paste the log details into a text file and send it to the UTunnel support team for troubleshooting.

How to Access VPN Client Application Logs on Windows logs page of UTunnel client app for Windows

 

Option 2 - Accessing application logs from Windows Explorer

1. Press the keys Windows and R together to open the Run command.
2. Type “%temp%” into the Run command box and click on OK.

How to Access VPN Client Application Logs on Windows type in %temp% into the run command box

3. Select the folder named UTunnelVPN from the list.

How to Access VPN Client Application Logs on Windows select UTunnelVPN from the folder list

4. Inside the UTunnelVPN folder, open the folder named Data. Inside it, you can find two log files named “openvpn” and “utunnel”. You can send these files to the UTunnel support team upon troubleshooting request.

How to Access VPN Client Application Logs on Windows open the UTunnelVPN folder to see the log files

 

Popular Support Articles

How to Change Ping Address in Windows VPN Client

Configure UTunnel with OpenVPN Client on Windows

How to Fix VCRUNTIME140dll is Missing Error

How to Configure UTunnel Windows VPN Client

How to Install VPN Client on Windows 10 or 11

How to Clean Install Windows VPN Client