Updated on 10 May, 2023
This guide explains the features of UTunnel’s VPN client application for macOS devices with instructions to configure and use it. You must first download and install the macOS VPN client application.
1. Personal Account Login: Personal account users can log in to the macOS VPN client by keying in their email address and password into the respective fields on the login page, followed by clicking on the Login button.
2. Organization Account Login: Organization account users can click on the Login to Organization Account button to navigate to the respective login page.
3. Key in your organization’s portal name into the respective field and click on the Submit button.
4. If your Organization’s user authentication is managed with SSO, you will be redirected to the respective identity provider’s login page to sign in with their SSO credentials.
In the case of a Non-SSO Organization, users can log in by entering their login credentials into the Organization Account login screen in the client app and clicking on the Login button.
Once logged in, the Connections tab will be active in the client app. The currently selected VPN server name and VPN IP address will be displayed at the top of the page. The VPN protocol and Server Type (Cloud/On-Premise) will be displayed at the bottom of the page.
To connect to the displayed VPN server, click on the red power button and the connection status would change to Connected.
From the server list displayed on the left side panel of the client app, you can click on your preferred VPN server’s name and use it to establish a VPN connection.
To log out from your UTunnel macOS VPN client, click on the Logout button in the Account tab.
You will be asked to confirm if you want to log out. Click the Yes button if you want to proceed with logout.
To change your UTunnel account password, navigate to the Account tab. Input your old password and new password in the respective columns and click on the Change button.
Please note that the Change Password option is not available for Single-Sign-On enabled account users.
To update your UTunnel macOS client application to the latest version, navigate to the Settings tab and click on the Check Now button. It will automatically initiate a search for the latest version of the client application and prompts you to update it if the latest version is available.
Popular Support Articles
