How to Configure UTunnel macOS VPN Client

This guide explains the features of UTunnel’s macOS VPN client application with instructions to configure and use it. You must first download and install the macOS VPN client application.

Logging in to macOS VPN Client

1. Personal Account Login: Personal account users can log in to the macOS VPN client by keying in their email address and password into the respective fields on the login page, followed by clicking on the Login button.

how to configure utunnel macos vpn client personal account login

2. Organization Account Login: Organization account users can click on the Login to Organization Account button to navigate to the respective login page.

how to configure utunnel macos vpn client login to organization account

3. Key in your organization’s portal name into the respective field and click on the Submit button.

how to configure utunnel macos vpn client portal name

4. If your Organization’s user authentication is managed with SSO, you will be redirected to the respective identity provider’s login page to sign in with their SSO credentials. 

In the case of a Non-SSO Organization, users can log in by entering their login credentials into the Organization Account login screen in the client app and clicking on the Login button.

how to configure utunnel macos vpn client organization account login

Connecting to the VPN

Once logged in, the Connections tab will be active in the client app. The currently selected VPN server name and VPN IP address will be displayed at the top of the page. The VPN protocol and Server Type (Cloud/On-Premise) will be displayed at the bottom of the page.

how to configure utunnel macos vpn client connections tab

To connect to the displayed VPN server, click on the red power button and the connection status would change to Connected

how to configure utunnel macos vpn client connect to VPN

From the server list displayed on the left side panel of the client app, you can click on your preferred VPN server’s name and use it to establish a VPN connection. 

how to configure utunnel macos vpn client server list

Logging out of UTunnel VPN

To log out from your UTunnel macOS VPN client, click on the Logout button in the Account tab.

how to configure utunnel macos vpn client logout

You will be asked to confirm if you want to log out. Click the Yes button if you want to proceed with logout.

how to configure utunnel macos vpn client confirm to logout

 

Change UTunnel Account Password

To change your UTunnel account password, navigate to the Account tab. Input your old password and new password in the respective columns and click on the Change button.

Please note that the Change Password option is not available for Single-Sign-On enabled account users. 

how to configure utunnel macos vpn client change password

 

To update your UTunnel macOS client application to the latest version, navigate to the Settings tab and click on the Check Now button. It will automatically initiate a search for the latest version of the client application and prompts you to update it if the latest version is available. 

how to configure utunnel macos vpn client app updates

 

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