Updated on 23 Jun, 2023
1. Personal Account Login: Personal account users can log in to the Windows VPN client by entering their email address and password into the respective fields in the Personal Account tab, followed by clicking on the Login button.
2. Business Account Login: Business account users need to switch to the Business Account tab in the VPN client app and enter their organization’s portal name into the field and click on the Submit button.
If your Organization’s user authentication is managed with SSO, you will be redirected to the respective identity provider’s login page to sign in with their SSO credentials.
In case of a Non-SSO Organization, users can log in by entering their email and password into the Business Account login screen in the client app and clicking on the Login button.
Once logged in, the Connect tab will be active in the client. The currently selected VPN server name and VPN IP address will be displayed at the top of the page. The VPN protocol and Server Type (Cloud/On-Premise) will be displayed at the bottom of the page, right above the Connect VPN button.
To connect to the displayed VPN server, click on the Connect VPN button. If you want to change the VPN server or the VPN protocol, click on the Change button. Which will take you to the server list page.
From the Server List tab in the client app, you can view the list of VPN servers. Click on your preferred VPN server's name, which will expand to show the available VPN Protocols and Connect toggle button.
Select your preferred protocol and click on the toggle button to connect to the server.
Navigate to the Settings tab to manage your VPN client application settings. Here, you can switch the :
Once you make the necessary changes, click on the Save button to save the changes.
To access application logs from the Windows application, navigate to the Settings tab and click on the Get Log button. See here for a more detailed guide on how to access VPN client logs in Windows.
To change your UTunnel account password, navigate to the Account tab. Input your old password and new password in the respective columns and click on the Change Password button.
Please note that the Change Password option is not available for Single-Sign-On enabled account users.
To log out from your UTunnel Windows VPN client, click on the Logout button in the Accounts tab.
You will be asked to confirm if you want to log out. Click the Yes button if you want to proceed with logout.
When the UTunnel Windows VPN client is running, you will be able to see the app icon in the Windows system tray.
You can connect/disconnect the VPN, open the client app screen or quit the application by right-clicking the UTunnel VPN app icon.