iOS VPN Application Features Explained

This guide explains the features of UTunnel’s VPN client application for iOS with instructions to configure and use it to connect to VPN servers. You must first download and install the iOS VPN client application.

 Logging in to the iOS VPN Client

1. Personal account login - Users who have a UTunnel personal account can log in to the iOS VPN client app by entering their email address and password, and then tapping the LOGIN button.

iOS VPN application features explained personal account login

2. Business Account Login - Users with a Business account should switch to the Business tab and enter the Organization’s portal name and tap SUBMIT.

iOS VPN application features explained business account

If single sign-on is enabled in your Organization account, business account users will be redirected to the respective identity provider’s login page to log in with their SSO credentials.

iOS VPN application features explained single sign on

If single sign-on is NOT enabled, business account users can log in to the VPN client app with their UTunnel account email and password.

iOS VPN application features explained business account login

Connecting to the VPN Server

After logging in, the user will be directed to the Connect page. On the Connect tab screen, you can see the currently selected VPN server name and VPN IP address displayed at the top of the screen. The VPN protocol is displayed at the bottom of the screen, right below the Connect button.

iOS VPN application features explained connect tab

If you want to connect to the currently selected VPN server, tap on the ON button to do so.

iOS VPN application features explained connect VPN

When the VPN connection is established, the button color changes to green. If you want to disconnect the VPN connection, you can do so by tapping on the OFF button.

iOS VPN application features explained disconnect VPN

Selecting a VPN Server and VPN Protocol

To select a VPN server and VPN protocol, navigate to the Server List page. Here you can see the list of available VPN servers. Tap on your preferred VPN server name and it will expand to show the list of VPN Protocols and the Connect toggle button.

To connect to the server, select your preferred protocol and tap on the Connect toggle button.

iOS VPN application features explained server list

 Manage App Settings

The Account tab allows you to manage various settings on the app:

Touch ID Authentication - Allows you to enable or disable logging into the VPN client app using fingerprint authentication.
Restore Purchases - This lets you sync your Apple App Store subscriptions in the UTunnel application.

iOS VPN application features explained account tab

Change UTunnel Account Password

To change your UTunnel account password, navigate to the Account tab and tap on Change Password.

iOS VPN application features explained change password option

You will be directed to the Change Password page, where you can type in your current password and new password in the respective columns and tap on the Tick button in the upper right corner to save the changes.

Please note that the Change Password option is not available for Single-Sign-On-enabled account users. 

iOS VPN application features explained change password

Logging out of UTunnel VPN

If you wish to log out from your UTunnel VPN iOS client app, navigate to the Account tab and tap on Log Out.

iOS VPN application features explained logout

You will be asked to confirm if you want to log out. Click on the Yes Button if you want to proceed with logging out.

iOS VPN application features explained logout confirmation

Deleting Your UTunnel Account

If you wish to delete your UTunnel account, navigate to the Account tab and tap on Delete Your Account to do the same. Please note that you can delete your account ONLY after canceling all the active subscriptions.

iOS VPN application features explained delete UTunnel account

Using the Information Tab

The Information tab allows you to browse through the documentation relating to UTunnel along with the option to contact support.

Knowledge base - Directs you to UTunnel’s collection of help articles and configuration guides.
Contact Support - Allows you to contact the UTunnel Support Team to troubleshoot any issues.
Privacy Policy - Directs you to UTunnel’s Privacy Policy.
Terms & Conditions - Directs you to UTunnel’s Terms of Service
Version - Displays the client application version.

iOS VPN application features explained information tab

 

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